Return & Refund Policy

Return & Refund Policy

Last updated: October 27, 2025

Holodao offers a 30-day return window for eligible products. Returns must be in the original packaging and are subject to a 15% restocking fee. Refunds are issued as store credit only. Delivery and assembly fees are non-refundable.

1. Return Window & Packaging

Returns or exchanges may be requested within 30 days of receiving your order. Items must:

  • Be in original condition
  • Include all original packaging and materials
  • Not be assembled, installed, used, or altered

A 15% restocking fee will be applied to all approved returns.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been assembled, installed, displayed, or damaged
  • Special order or custom items
  • Floor samples or "as-is" merchandise
  • Sofas and mattresses

Additional Non-Returnable Items

Certain products may be designated as non-returnable due to their nature, customization, or promotional conditions. When applicable, this will be clearly stated on the product listing or product page.

Products marked as "Non-Returnable", "Final Sale", or similar language on the product listing are not eligible for return or exchange, regardless of the standard return policy.

3. Return Process & Fees

  • All returns must be approved with a valid RMA (Return Merchandise Authorization).
  • Returned items must include the original invoice.
  • Return shipping must be freight prepaid by the customer.
  • Refunds are issued as store credit only (no cash refunds and no refunds to the original payment method).
  • Delivery and assembly fees are non-refundable.
  • Order cancellations may be subject to a 15% cancellation fee.

4. Warranty

Products include a 1-year limited warranty covering core structural parts.

The warranty does not cover:

  • Normal wear and tear
  • Improper use, handling, or installation
  • Damage caused by misuse, accidents, or improper care

5. Past-Due Accounts

A finance charge of 1.5% per month may be applied to past-due balances.

6. Returned Checks

Each returned check is subject to a $25 bank service fee.

7. Changes to Terms

Holodao reserves the right to modify prices, policies, and terms of sale at any time without prior notice.

8. Collections & Legal

If an account is placed in collections or legal action becomes necessary to recover outstanding balances, the prevailing party may recover applicable interest, costs, expenses, and reasonable attorneys’ fees as permitted by law.

How to Request an RMA

To request a return authorization, please email: hello@holodao.ai

Include the following information:

  • Order number
  • Product name or SKU
  • Photos showing the unopened or current condition of the item
  • Reason for the return

Once reviewed, we will provide your RMA number and return address.

Important: Please keep all original packaging materials until you decide to keep the item. Returns without original packaging may not be accepted.

This policy is provided for general informational purposes and does not constitute legal advice.