1. Information We Collect

We may collect the following categories of information depending on how you use our website and services:

1.1 Information You Provide

• Account information (e.g., name, email address, phone number, login credentials if applicable)
• Order and shipping information (e.g., shipping address, billing address, order history)
• Customer support communications (e.g., messages, requests, feedback, attachments if any)

1.2 Information Collected Automatically

• Device and log data (e.g., IP address, browser type, timestamps, referring/exit pages, error logs)
• Usage data (e.g., interactions, clicks, pages viewed, session duration)
• Approximate location derived from IP address (city/region-level)

1.3 Information From Third Parties

• Commerce platform tools (e.g., Shopify) and service providers used for store operations
• Payment processors for payment confirmation and fraud prevention (we typically do not store full card numbers)
• Analytics and advertising partners if enabled (e.g., pixels, conversion measurement)

2. How We Use Information

We use information to:

• Provide and operate our services (process orders, fulfillment, customer support)
• Communicate with you (transactional notices, responses to inquiries)
• Improve and analyze our services (debugging, performance, analytics)
• Maintain safety and comply with law (fraud prevention, account security, legal compliance)
• Send marketing communications if permitted (you can opt out at any time)

3. How We Share Information

We do not sell your personal information. We may share information as follows:

• Service providers that help us run our business (hosting, fulfillment, shipping carriers, customer support, analytics, marketing tools)
• Payment processing with payment providers to complete transactions
• Legal and safety when required by law, to respond to lawful requests, or to protect rights, safety, and security
• Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of assets

4. Cookies & Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, understand usage, and (if enabled) support advertising/measurement.

• Essential cookies: required for core site functions (e.g., cart, checkout, security)
• Analytics cookies: help us understand site performance
• Marketing cookies: help measure or deliver ads (if enabled)

You can control cookies through your browser settings and, where available, our cookie banner/preferences.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no security method is 100% secure.

6. Data Retention

We retain personal information as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and purpose of use.

7. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing.

• Opt out of marketing emails via the “unsubscribe” link
• Manage cookies via browser settings and (where available) cookie preferences
• Request access, correction, deletion, or portability by contacting us

8. International Data Transfers

Your information may be processed in countries other than where you live. We take steps designed to ensure appropriate safeguards when transferring information internationally.

9. Children’s Privacy

Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

10. Third-Party Links

Our site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not ours.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Last Updated” date and, if required, provide additional notice.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:
hello@holodao.ai
HOLODAO Inc.